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Frequently Asked Questions
Advice For First-Time Contact Lens Wearers

Contacts can make a world of difference for someone who is craving greater comfort and more natural vision than glasses could provide.  However, getting used to contacts can take some time, and it is important to take things slowly and carefully.  When you are fitted for contacts for the first time, be prepared to allow some time (usually, a week) for your eyes to adapt.  Here is the recommended schedule for first time wearers, based on current medical research and our patients' experiences:   

·       DAY 1:  Exciting! You can try on your new lenses, but wear them no longer than 2-4 HOURS. 

·       DAY 2:  Experiment! If you are comfortable, try extending wearing time to 4-6 HOURS.

·       DAY 3:  Great progress!  You can last a full day of work (6-8 HOURS) in your contacts (but remember to use eye-drops in dry and air-conditioned places).

·       DAY 4:  Show off your new look to friends!  With 8-10 HOURS wearing time, meet them after work for a Happy Hour.

·       DAY 5: Congratulations!  You've graduated to maximum (10 TO 12 HOURS) wearing schedule.   

As you are adjusting to your new lenses, please remember that you ABSOLUTELY SHOULD NOT:

·       put contact lenses in your eyes if there is REDNESS/PAIN OR IRRITATION. PLEASE SCHEDULE AN APPOINTMENT WITH YOUR DOCTOR if redness/irritation or pain lasts more than a few hours.

·       SLEEP WITH YOUR CONTACT LENSES ON. This can result in a serious eye infection (even with extended-wear contacts).

·       USE TAP WATER to clean contacts.  Tap water isn't sterile, and does not clean your contacts well enough. 

·       PLACE CONTACTS IN YOUR MOUTH to clean or moisturize them.  Do you know how many bacteria are there in your mouth?!  Ugh! 

·       SHOWER OR SWIM WITH CONTACTS.  The chlorine can damage your contacts and hurt your eyes, plus the water may make your contacts fall out.

·       SWITCH CONTACT LENS SOLUTIONS without checking with your doctor first.  Some contact lens solutions may cause irritation and allergic reactions.


And now, this is VERY IMPORTANT: If you are having TROUBLES GETTING YOUR CONTACTS OUT of your eyes, and your eye doctor is not available, PLEASE GO TO THE NEAREST HOSPITAL EMERGENCY ROOM!!!

If you follow these precautions, you will probably minimize your initial discomfort, but may still experience some.   So, DO NOT BE ALARMED if at first:


·       you have trouble handling your lenses

·       your one eye’s vision is better than the others

·       your eyes itch or feel funny for a few minutes                                 

·       your vision is fuzzier than with glasses                         


On the other hand, please be sure to REMOVE LENSES IMMEDIATELY IF:


·       you experience PAIN OR REDNESS

·       you experience FOGGY OR CLOUDY VISION

·       your VISION DECREASES and does not clear up

·       you think SOMETHING IS WRONG

·       you are MORE AWARE OF ONE LENS than the other

Contact Lens Safety
  Patients should always follow their Eye Care Practitioner's advice on wear, care and disposal of contact lenses.
How Long Does It Take To Ship My Order?
  If your prescription has common parameters we will process your order the day we receive it and ship it the next business day (provided that we have received and verified your prescription information). Please keep in mind that, if you order a less common prescription, or if we will have diifficulties contacting your ECP for prescription verification purposes, it may take slightly longer to process. We appreciate your patience and strive to ship your contacts to you as fast as we can.

We will send you an email when your order ships including your tracking number and instructions for how to track your order online at your carrier's web site. You can track the status of your order, if it has shipped in the last 30 days, from our website.
How To Choose Colour Contact Lenses
  Choosing the perfect colored contact lens can be a daunting task. But the good news is that it doesn't have to be. With improved colors and a wider variety of tints to choose from, you will have the most spectacular eyes in the house in no time at all.

In order to pick the perfect colored contact, you must first have an idea of the look you are going for. Do you want to enhance your natural color, give a subtle change to your color or are you looking to completely change your eye color altogether?

If enhancing your natural eye color is what you are looking for, then you will want to purchase a colored contact that has an enhancement tint. By using a tint that is slightly darker than your natural color, enhancement lenses intensify the eye color making the eye more vibrant. Enhancement contacts are generally used for people with lighter-colored eyes.

Maybe you want just a subtle change in color. If so, choose a colored contact that is close to your natural color. For instance, if you're eyes are blue, a gray tint will give you the type of color that has people whispering and wondering what is it that's different about you today.

If you want to completely change your color, pick a contact lens that is a dramatic change from your natural color. This change doesn't necessarily have to be something that is picked by chance. Find a contact lens color that is a contrast from your skin tone, hair, or makeup.

Most importantly, pick a colour contact that makes you feel comfortable and attractive. There are so many possibilities that if you get tired of a certain color one day, you can realistically have a completely different color the next day. Whether it's to enhance, give a subtle change, or to complete a new look, purchase your new color contacts today!
How To Get Fitted For Contact Lenses
  So, you decided to try on the contact lenses, but where to start?  Well, certainly the right place is your eye doctor's office. If you are interested in or already wear contact lenses, make sure you say so when you schedule your appointment for an eye exam. While there, you will need to go through vision test, and some additional tests such as an evaluation of your eye's surface, so that your eye doctor can make sure you receive a proper contact lens fitting.

You will first undergo a routine eye exam in which your eye doctor will use a bright light and a magnification lens to view and assess the structure of your eyes.  Your eye doctor will also use drops to check the health of your eyes. A standard visual acuity test will be given to determine your ability to see letters or numbers on an eye chart. If you do require vision correction, then the eye doctor will determine the corrective lens prescription that will give you the best vision.
How To Handle Your Contact Lenses

Lens placement:

When about to place the lens on the eye, make sure the lens sits up on the placement finger.  The finger should be dry so surface tension does not cause the lens to adhere to the finger.

Check to see that the lens is right side up.  A lens that is placed on the eye inside out may not feel comfortable or provide good vision.

One way to do this is to place the lens between your thumb and index finger and squeeze the edges together gently.

  • If the edges come together, the lens is right side out.
  • If the edges turn outward, the lens is wrong side out.  Carefully reverse it with your fingers.

Place the lens directly on the eye while holding your upper and lower lids open.  While continuing to hold both lids in place look down to seat the lens.  The lids may then be released.

Lens Removal:

To remove the lens from the eye, assure that the fingers are clean and dry.

Slide the lens off the center of your eye (cornea) to the white of your eye (sclera).  You can slide down or to the side.  This produces a fold in the lens, which assists in removal.  With the index finger and thumb gently pinch the lens off the eye.

How To Order Lenses From
  You need a valid prescription and – that is all!   If you have a valid prescription on file with us, then we can process and ship your order immediately (subject to product availability).  As a new customer, all you need is register, submit to us your prescription information, wait a short while for us to verify your prescription, and we will be ready to process and ship your order!  Generally, we accept various types of payments, from credit cards to money orders.
Wearing Schedules For Contact Lenses

First-time users are often puzzled by the abundance of various types of contact lenses : daily, weekly, hard, soft, -- so which one is best?  Well, the answer truly is "It depends on you".  Everyone has a different lifestyle and to reflect this, there are different wearing schedules for contact lenses:


Daily Disposable Lenses

These soft contact lenses are worn for a day and then thrown away. The is no need for solutions to clean them, although it is worth having some saline to rinse them once they have been temporarily removed should the eye become irritated. Under no circumstances should these lenses be used for more than a day. These lenses are usually more expensive if worn every day, but they are ideal for sport and occasional wear.


Two Weekly / Monthly Disposable Lenses

These soft contact lenses are worn daily for up to a month and must be removed each night and cleaned with the solutions recommended by your contact lens practitioner. They are now the most popular type of soft lenses.


Extended Wear Lenses

Some lenses offer the comfort and convenience of up to 30 nights of continuous wear.  These lenses are made of a material containing a fluoro-silicone  hydrogel.  This breakthrough lens material provides a high level of oxygen to the eyes. These lenses are generally more expensive but are ideal for people with busy life styles, athletes, young adults etc.


Yearly Lenses

This schedule of soft contact lens wear is becoming less common although some specialty lenses are usually available in this form. The lenses must be removed each night and cleaned with the solutions recommended by your contact lens practitioner.









(continuous wear)

Gas Permeable





Excellent (inc astigmatism)





Good (after adaptation)







Daily - 1 month

3 - 12 months

1 month

6 - 24 months


No - for daily

Yes - others




What Are Contact Lenses?
  Contact lenses are a medical device, designed to fit right onto the cornea.  Contact lenses can help reduce image distortion sometimes caused by eyeglasses, because they fit right onto the eye and offer increased peripheral vision. An Eye Care Practitioner needs to fit a patient for contact lenses, because all eyes are different sizes and all patients have different needs.
What To Expect During a Contact Lens Fitting
  Now that the standard eye exam has been completed, your eye doctor will need additional information before you can be fitted for contact lenses. You may be asked general questions about your lifestyle and preferences regarding contact lenses, such as whether you might want to change your eye color with colored contacts or if you're interested in other  options such as daily disposables or extended wear contacts.

Your eye doctor may question you about how you might want to correct vision problems related to aging. At about age 40 or maybe older, you will develop a condition known as presbyopia that decreases your ability to focus  clearly at near. To correct presbyopia, your eye doctor may offer you the choice of monovision, bifocal or multifocal.  Usually, you will be required to see your eye doctor a few times before a final contact lens prescription can be determined.
What You Need to Know About Ordering Contacts on the Internet via Mail-Order

If you are considering ordering your contact lenses through the mail, by phone or online, there are a few steps you need to take to make sure your purchase goes as smoothly as possible:

  1. Recent Eye Exam.  The importance of regular eye exams cannot be overstated. Regular eye exams are crucial to maintaining healthy vision and can often detect major medical problems in the early stages of development, such as diabetes and high blood pressure.  Initial changes may not be as easily noticeable to you, and yet the problems are often most curable when addressed early on.  That is why we emphasize the importance of getting regular eye checks.

  2. Contact Lens Prescription.  Always use a current prescription when ordering contact lens. Many online optical sites have forms that you fill in based off of the prescription information. By having your current prescription ready, you can avoid any problems that may occur when filling out submission forms.  Particularly, make sure that your prescription is updated frequently (ideally, once per year), to ensure that your vision has not changed and that the type of contacts you are using is still the most appropriate for you.  

  3. Check your order. Once the order for contact lens has been placed and received, thoroughly check the contents of your package to make sure that it coincides with your prescription exactly as intended. Pay close attention to diameter, power, curve, and brand name.   If the package you received does not look authentic or does not seem exactly what you ordered, DO NOT USE IT!  Generally, you can find good deals on the internet, but occasionally you may face an unscrupulous retailer, and we want you to be protected from putting a poor quality product in your eyes. 
Ordering contact lens online is convenient and often less expensive than purchasing from your doctor’s office, but you need to make sure that the retailer selling you the product acts in your best interest.  One way to ensure that you are not dealing with an unscrupulous dealer is to buy from the doctor-affiliated site.  In any case, it is imperative that you have the correct prescription information available. Your visual health is too important to leave any detail to chance.
When Should Contact Lenses be Replaced?
  If contact lenses are still comfortable and in good condition beyond the recommended replacement schedule, it is still advisable to adhere to the wearing schedule prescribed. The main advantage of disposable lenses is that a fresh pair is worn daily or every couple of weeks.
Who Can I Ask Another Question About Contact Lenses Or Your Store?
  You can email us at, click on the "Live Help" button at the top of this page or visit our Patient Information Website.  We will be delighted to answer any of your questions!