Find quick answers to your questions below...
Frequently Asked Questions
Advice For First-Time Contact Lens Wearers
Contact Lens Safety
How Long Does It Take To Ship My Order?
How To Choose Colour Contact Lenses
How To Get Fitted For Contact Lenses
How To Handle Your Contact Lenses
How To Order Lenses From
Wearing Schedules For Contact Lenses
What Are Contact Lenses?
What To Expect During a Contact Lens Fitting
What You Need to Know About Ordering Contacts on the Internet via Mail-Order
When Should Contact Lenses be Replaced?
Who Can I Ask Another Question About Contact Lenses Or Your Store?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Redeeming your Gift Certificate
Shipping and Returns
Free Shipping Promotion
How Fast Will Your Order Ship
Shipping Cost (Per Order)
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?